Leverage Shared Services & Outsourcing to elevate business performance

We help you unlock the full potential of shared services and outsourcing to drive operational efficiency, reduce costs, and enable growth.

Our consulting services are designed to guide you through every stage of the process - from strategy development to implementation - ensuring your organisation achieves sustainable improvements in performance and scalability.

Our Services

  • Strategy Development

    We work with you to assess your current operations and identify opportunities to centralise functions or outsource non-essential processes. Our experts will develop a customized strategy that aligns with your business goals and maximises efficiency. Whether you’re considering outsourcing IT, HR, finance, or customer service, we ensure that the solution fits your unique business needs.

  • Business Case & Cost-Benefit Analysis

    Understanding the financial impact of shared services and outsourcing is critical to success. We perform a detailed cost-benefit analysis to quantify potential savings, efficiency gains, and long-term ROI. This helps you make informed decisions and secure buy-in from key stakeholders.

  • Target Operating Model Design

    We help clients design a Target Operating Model (TOM) that optimises their shared services and outsourcing operations. Our consulting services focus on aligning processes, technology, and governance to drive efficiency, improve service delivery, and reduce costs, ensuring a seamless transition to a scalable, future-proof operating model.

  • Vendor Selection & Management

    Choosing the right outsourcing partners is essential for a seamless transition. We help you identify, evaluate, and select vendors who can deliver high-quality services, maintain compliance, and align with your business objectives. Our team also assists in negotiating contracts and managing vendor relationships to ensure ongoing success.

  • Process Optimisation & Standardisation

    To fully leverage shared services, processes must be standardised and optimised across business units. Our consultants work with your teams to streamline workflows, eliminate inefficiencies, and ensure that the transition to a shared services model delivers measurable results. We focus on improving service quality while maintaining cost-effectiveness.

  • Robotic Process Automation

    We provide expert consulting to help clients implement Robotic Process Automation (RPA) in their shared services and outsourcing operations. Our services streamline workflows, reduce manual effort, and increase efficiency by automating repetitive tasks, enabling faster, more accurate processes and significant cost savings for your business.

  • Risk Management & Compliance

    Outsourcing and shared services come with risks, including data security, service continuity, and regulatory compliance. We help you identify potential risks and implement robust governance frameworks to mitigate them. Our solutions ensure that your business remains secure, compliant, and resilient in an outsourced environment.

  • Change Management & Transition Support

    Implementing shared services and outsourcing can be a complex transformation. We provide hands-on support to ensure a smooth transition, including managing communication, training staff, and addressing resistance to change. Our goal is to minimise disruption while achieving rapid adoption of new processes.

  • Performance Monitoring & Continuous Improvement

    The value of shared services and outsourcing doesn’t end with implementation. We provide ongoing performance monitoring to ensure your business continues to reap the benefits. Through regular reviews and continuous improvement initiatives, we help you optimise service delivery, reduce costs, and improve overall business performance.

  • Shared Services Turnaround & Recovery

    We specialise in transforming underperforming shared services and outsourcing operations. Our expert consulting services focus on optimizing processes, improving service delivery, and driving cost efficiencies. Through tailored strategies, we help clients regain control, enhance operational performance, and achieve sustainable growth in their outsourcing partnerships.

Why consider Shared Services and Outsourcing?

Shared services and outsourcing allow companies to access specialised expertise, advanced technologies, and cost-effective solutions that enhance business performance across various functions. Whether it's HR, finance, IT, or customer support, we help clients identify which services can be consolidated or outsourced, freeing up valuable internal resources to focus on driving growth and innovation

Which functions are typically in Shared Services?

Source: Deloitte Shared Services Survey 2023

“Transformation happens when people believe in the vision and have the tools and support to make it real.”

Why Partner with Us

Proven Expertise

We bring deep expertise in shared services and outsourcing, having worked with organisations across various industries to deliver transformational results.

Tailored Solutions

We understand that every business is unique. We design bespoke solutions that meet your specific needs and objectives, ensuring optimal outcomes.

End-to-End Support

From strategy development to post-implementation monitoring, we provide comprehensive support to help you navigate the complexities of shared services and outsourcing with confidence.

Measurable Impact

We are committed to delivering measurable improvements in operational efficiency, cost reduction, and service quality. Our goal is to ensure you achieve both immediate and long-term success.

“Every transformation starts with the courage to challenge the status quo.”

Ready to Transform?

Partner with usto leverage the power of shared services and outsourcing. Elevate your business performance, streamline operations, and focus on what you do best.

Contact us today to learn more about how we can help you achieve transformational results.